System Analyst

## Job Summary * Understand client requirements and business processes. * Document software requirements and functional specifications. * Coordinate between clients and the development team. * Manage software implementation and deployment. * Conduct user training and product demonstrations. * Ensure customer satisfaction throughout the project lifecycle. * Help organizations successfully adopt and use software solutions. --- ## Key Responsibilities ### System Analysis * Gather and analyze business requirements from clients. * Conduct requirement gathering meetings and workshops. * Prepare Software Requirement Specification (SRS) documents. * Create process flow diagrams and workflow documentation. * Prepare wireframes and functional specifications. * Translate business requirements into technical requirements. * Assist developers in understanding client requirements. * Perform software testing and User Acceptance Testing (UAT). ### Customer Success * Build and maintain strong client relationships. * Guide customers through implementation and onboarding. * Conduct product demonstrations and user training sessions. * Handle customer feedback and coordinate issue resolution. * Monitor customer satisfaction and identify improvements. * Ensure successful adoption of software solutions. ### Project Coordination * Coordinate between clients, management, and development teams. * Track project milestones and deliverables. * Prepare project reports and documentation. * Assist in release planning and feature prioritization. * Monitor project progress and communicate updates. --- ## Required Qualifications * Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field. * Excellent written and verbal communication skills. * Strong analytical and problem-solving abilities. * Good documentation and report writing skills. * Ability to understand business processes and software workflows. * Strong interpersonal and presentation skills. * Proficiency in Microsoft Office or Google Workspace. --- ## Preferred Qualifications * Experience in System Analysis, Business Analysis, ERP, MIS, or Customer Success. * Knowledge of Software Development Life Cycle (SDLC). * Knowledge of Agile methodologies. * Familiarity with Healthcare Information Systems (preferred). * Experience with Jira, Trello, ClickUp, or similar project management tools. * Basic understanding of SQL. * Basic understanding of REST APIs. * Basic understanding of software architecture. --- ## Desired Skills * Excellent communication skills. * Requirement gathering. * Business process analysis. * Documentation and report writing. * Client relationship management. * Customer onboarding. * Software implementation. * Problem-solving. * Presentation and training. * Time management. * Team collaboration.